Michael Hodgson – Expert ITIL-Certified Service Management consultant.
ServiceRun
Let me work with you to align IT Service Management (ITSM) capabilities with your organizational strategy. I bring a decade of experience driving service transformation, Incident Management, and AI-enabled Service Operations across hyper-scale architectures.
Find out how this experience can benefit your organisation.
Service Management Consultancy
Specialising in transforming high-pressure IT operations into reliable, scalable business assets.
Maximize Uptime and Business Performance Through Certified ITIL® Leadership
Driven by my experience as an ITIL Strategic Leader optimizing high-traffic digital platforms, migrating multi-vendor ecosystems, and pioneering AI-enabled service operations for elite global brands.
Enterprise Service Frameworks Built for Scalability and Governance
Let me help you align your IT strategy directly with your commercial goals through robust ITIL methodologies. From formalizing escalation routes to establishing Change Governance and SLA management, I will work with you to embed structured, adaptable frameworks that eliminate single points of failure and drive stability.
AI Service Operations & Modern Tooling
Modernizing legacy support models through cutting-edge automation and intelligent tooling. I will help you design, deploy and manage custom AI Agents for instant incident triage, technical analysis, automated reporting, and proactive monitoring.
Incident, Problem, and Change Management
Rapid Incident Response & Frictionless Change Governance
Eliminating operational downtime and resolving critical issues before they impact your end users. Leveraging deep expertise in Major Incident Management.
Service Transition & Operational Readiness
Guiding complex digital platform, e-commerce, and cloud migrations cleanly from initial launch through hyper-care and into mature Business-As-Usual (BAU) operations.
Multi-Vendor Oversight & Contract Performance
Transforming vendor landscapes into unified, accountable operational networks. We establish transparent SLA design, rigorous vendor review routines, and clear accountability structures.
My Process
Discover my structured ITIL-certified service management methodology, guiding your organization seamlessly from initial assessment to full operational optimization.
Consultation and Assessment
I begin with a review of your current IT infrastructure to identify key opportunities for service management improvements and strategic alignment.
Strategy Implementation
We then align your goals to ITIL practices, working closely with your internal teams to ensure smooth adoption and minimal disruption.
Optimization and Support
We continuously monitor and refine your service operations together, turning challenges into long-term efficiency gains and reliable business growth.
Elevate Your Service Operations
Book a quick consultation to see how I can help you.
Expert Consulting
Strategic guidance to refine your service management practices.
Comprehensive Practices
A structured method tailored to enhance operational efficiency.
Case Studies
Real-world examples showcasing proven success and reliable solutions.